Privacy Policy

Business & Personal Information

When you create a KlemPay account, we may collect information such as your name, email address, phone number, business name, business address, identification documents, and other information required to create and manage your account. For businesses, we may also collect information about directors, beneficial owners, authorized representatives, and other stakeholders.

Verification & Business Information

To verify businesses and meet applicable Know Your Customer (KYC), Know Your Business (KYB), Anti-Money Laundering (AML), and regulatory requirements, we may collect information such as business registration documents, tax information, ownership details, identification documents, and information about your business activities.

Payment & Transaction Information

We collect information relating to payments processed through KlemPay, including transaction amounts, currencies, payment methods, customer information, merchant details, payment references, invoices, payment links, settlement information, and transaction history. Where payments are processed by third-party payment processors, sensitive payment information may be handled directly by those providers.

Technical & Usage Data

We automatically collect certain information when you use KlemPay, including your IP address, device information, operating system, browser type, pages visited, referring URLs, account activity, and information about how you interact with our services.

Location Data

Where necessary to provide our services, protect accounts, prevent fraud, or comply with applicable requirements, we may collect approximate location information associated with your device or activity.

Service Delivery

We use your information to create and manage accounts, verify businesses, process payments, facilitate payouts, manage invoices and payment links, provide merchant tools, and support other KlemPay services.

Identity & Fraud Prevention

We use personal and business information to verify account holders, assess transaction risk, detect suspicious activity, prevent fraud, protect merchants and customers, and maintain the security of our platform.

Communications

We may use your contact information to send payment confirmations, transaction updates, security alerts, verification requests, account notifications, and other service-related communications. Where permitted by law, we may also send promotional communications.

Legal & Regulatory Compliance

We process information where necessary to comply with applicable laws and regulations, including requirements relating to KYC, KYB, AML, fraud prevention, sanctions screening, financial reporting, and regulatory requests.

Platform Improvement

We may use aggregated and appropriately protected information to understand how merchants and customers use KlemPay, improve our products, develop new features, monitor platform performance, and strengthen the security and reliability of our services.

Merchant Verification

Before providing certain KlemPay services, we may need to verify your identity, business, ownership structure, and other information required to establish your eligibility for our services.

Payment Processing

Payment information is processed to authorize and complete transactions, provide payment confirmations, facilitate payouts, prevent unauthorized activity, and maintain accurate transaction records.

Transaction Monitoring

We may monitor transactions and account activity to identify unusual patterns, fraudulent activity, unauthorized transactions, or activity that may violate applicable laws or our terms of service.

Service Providers & Financial Partners

We may share relevant information with banks, payment processors, acquiring partners, identity verification providers, fraud prevention providers, technology providers, and other trusted service providers where necessary to provide KlemPay services.

No Sale of Personal Data

We do not sell your personal information to third parties for their independent marketing purposes.

Legal & Regulatory Disclosures

We may disclose information where required by law, regulation, court order, government authority, financial regulator, or law enforcement agency. We may also disclose information where necessary to detect, investigate, or prevent fraud, financial crime, unauthorized transactions, or other unlawful activity.

Business Transfers

If KlemPay is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, your information may be transferred as part of that transaction, subject to applicable data protection requirements.

Encryption

We use appropriate technical and organizational security measures designed to protect personal, business, and transaction information against unauthorized access, alteration, disclosure, or destruction. Data transmitted between your device and our services is protected using industry-standard encryption technologies.

Access Controls

Access to personal, business, and financial information is restricted to authorized personnel and service providers who require access to perform their responsibilities. We use appropriate authentication, access controls, monitoring, and security procedures to protect sensitive information.

Fraud & Security Monitoring

We monitor our systems and payment activity for suspicious activity, unauthorized access, and other security threats. Where we identify a security incident involving personal information, we will take appropriate steps to investigate, contain, and respond to the incident.

Retention Periods

We retain personal, business, account, and transaction information for as long as necessary to provide our services and meet our legal, regulatory, accounting, fraud prevention, and dispute-resolution obligations. Certain payment and financial records may need to be retained after an account is closed where required by applicable law.

Deletion Requests

You may request deletion of your personal information where permitted by applicable law. However, we may be required to retain certain information to comply with legal and regulatory obligations, prevent fraud, resolve disputes, or maintain required financial records.

Essential Cookies

We use essential cookies and similar technologies to maintain secure sessions, authenticate users, remember preferences, prevent fraud, and enable core KlemPay functionality. These cookies are necessary for the proper operation of our services.

Analytics Cookies

Where permitted, we may use analytics and similar technologies to understand how merchants and customers interact with KlemPay, measure platform performance, identify usability issues, and improve our services.

Access & Correction

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you and ask us to correct inaccurate or incomplete information.

Restriction & Objection

In certain circumstances, you may have the right to request that we restrict our processing of your personal information or object to particular types of processing.

Data Portability

Where applicable, you may request a copy of certain personal information in a structured and commonly used format.

Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that occurred before the withdrawal.

KlemPay may work with financial institutions, payment processors, technology providers, and other service providers located in different countries. Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable data protection laws.